Sunday, March 18, 2007

Red Ring Of Death

It finally happened. My XBOX 360, purchased 12-29-2005, died Friday night.

I got in from a night of drinking, and wanted to play a little Rainbow Six Vegas, but the sucker kept locking up on me. So I unplugged all the cables, let it rest a while, plugged it back in, and it worked.

For ten minutes. Then it locked up again.

Then it would only display the 3 section Red Ring Of Death.

My dead 360 - RIP after so many hours of fun gameplay.

So I dug up my receipt, it was purchased at Game Crazy, with their extended 3 year warranty. I usually don't buy the warranty, but they wouldn't sell it to me without the warranty, and 360s were in such short supply then I really had no choice.

So at midnight I'm sitting there with my receipt, dead 360 and not much hope, figured I would be down for 7-14 days, my streak on 360 Voice would go away, and life would suck for the time being.

So I went to bed. Got up and called the local Game Crazy at 10 AM when they open. Explained my situation to Brian, who answered the phone. He said, bring the console on down, and we will swap it out for you. Huh? I asked if I should bring the HDD or anything else, and he said no, just the console and they would give me a new one in it's place.

So, a bit skeptical, I hopped in the shower and headed to Game Crazy. Brian looked at my receipt and my system, went to the back got a BRAND NEW XBOX 360 from stock and swapped it out for me.

My brand new 360, up and roaring to go back into the rack.

This rocks, I can't say enough about a company that has good service, and this company has Great Service.

Microsoft, Best Buy, Circuit City, Game Stop, EB Games - you guys should all take notes on how this worked for me today - this is how a warranty exchange should happen on a product like this that is still in production.

Everyone else, I would highly recommend that you consider Game Crazy for your next console purchase and buy their warranty, they really stand behind what they sell.

My new XBOX 360, in the rack, waiting for a game disc.

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